Notice of Nondiscrimination
We're Here to Help You
Reading Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity). Reading Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity).
Reading Hospital:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- qualified sign language interpreters
- written information in other formats (large print, audio, accessible electronic formats and other formats)
Provides free language services to people whose primary language is not English, such as:
- qualified interpreters
- information written in other languages
If you need these services, contact the Department of Patient Experience.
If you believe that Reading Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity), you can file a grievance with: The Department of Patient Advocates, either in person, by mail: 420 South 5th Ave., West Reading, PA 19611,
1-484-628-8040, fax: 1-484-628-4553, or email:
patientadvocates@towerhealth.org. If you need help filing a grievance, the Department of Patient Advocates is available to help you.
Civil Rights Complaint
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or email at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Ave. SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at hhs.gov/ocr/complaints/index.html
English
ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-484-628-8005 (TTY: 1-800-654-5988).
Spanish
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-484-628-8005 (TTY: 1-800-654-5988).
Chinese
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-484-628-8005（TTY: 1-800-654-5988）。
Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-484-628-8005 (TTY: 1-800-654-5988).
Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-484-628-8005 (телетайп: 1-800-654-5988).
Pennsylvania Dutch
Wann du Deitsch (Pennsylvania German/Dutch) schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-484-628-8005 (TTY: 1-800-654-5988).
Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-484-628-8005 (TTY: 1-800-654-5988) 번으로 전화해 주십시오.
Italian
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-484-628-8005 (TTY: 1-800-654-5988).
Arabic
ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم
1-484-628-8005 (رقم هاتف الصم والبكم:
French
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-484-628-8005 (ATS: 1-800-654-5988).
German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-484-628-8005 (TTY: 1-800-654-5988).
Gujarati
સચના: જો તમે ગ ુ જરાતી બોલતા હો, તો ન ુ િ:શલ્ક ભાષા સહાય સેવાઓ તમારા માટ ુ ે ઉપલબ્ધ છે. ફોન કરો 1-484-628-8005 (TTY: 1-800-654-5988).
Polish
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-484-628-8005 (TTY: 1-800-654-5988).
French Creole
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-484-628-8005 (TTY: 1-800-654-5988).
Cambodian
ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មរ, សវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-484-628-8005 (TTY: 1-800-654-5988)។
Portuguese
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para
1-484-628-8005 (TTY:
1-800-654-5988).